Treasured's Movie Repair Guide -- Windows

Our friends on the Windows platform


Can I repair damaged video files if I don't own a Mac?

Movie Repair Service and Treasured were developed with Macintosh users in mind. Given that most video professionals use Mac computers, it's not really surprising. Treasured, the tool that makes a diagnostic and facilitates information for a repair, only runs on Mac OS X. The Repair Kits are also Mac OS X programs, thus limiting the service for Windows users to Local Repairs.


But we are repairing files also for Windows users. It just takes a bit more effort.

If you have access to a Mac, through a friend, or a colleague, it's probably the way to go: we provide hint and help for those who buy or borrow a Mac.


Do files repaired with a Mac work on Windows PCs?

Yes, if the needed codecs are installed on your Windows PC.

A repaired file uses the same codecs as the original, damaged one. Therefore, if your computer can play files in same format as the damaged one, it can also play the repaired file, even if it was repaired with a Mac.


How to send a repair request, the Windows Way


If you put together all the damaged files, either in a folder or a zip archive, what is the total size in megabytes?

Please provide this information to us in step 4.


Because such files are too big to be transferred over the Internet, and because we only need a sample to do the diagnostic, we will extract a sample.

Treasured does that automatically, but Windows users will have to extract their sample manually.


Use free software HJ Splitter to extract one or several 100 MB files out of the damaged file.


Please don't upload more than 500 MB of data. If the smallest file is bigger than that, follow step 2.

If you don't reach 500 MB, upload all the damaged files. Otherwise, upload just one file, the rest can wait. 


Three options: connect through ftp (preferred), to a networked drive, or with a web-based interface.


Any of the three methods allows you to upload your data.

We recommend to create a folder, called for example johnDoe,  where your files will be saved.

Aside damaged files, a good file recorded with the same settings can help a lot. Even a very small file is useful as "good file".


Send us an email to support@aeroquartet.com describing the problem and the files that you have uploaded.

We'll reply within 48 hours and indicate whether a repair is possible, how much it would cost, and what are the steps to follow.


How to clone a damaged disk

Process to clone the disk from Windows is explained in dedicated article.