Treasured's Movie Repair Guide -- Treasured Troubleshooting

Problems with Treasured


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"I try to file a Repair Request, a Human Inspection or to upload a file sample, but data upload fails."

This is probably due to the firewall, either of your computer, or the corporate firewall protecting your local area network. In both cases, the symptoms are that the connection is not possible and after a few seconds, Treasured shows the error message above.


Send the Repair Request manually, or from a Windows PC:

Assuming that you have use Treasured to do a diagnostic and you want to send a repair request but for some reason it is not possible, you can send the request manually or from another Mac or PC.


Verify that the computer that you want to use for sending is currently connected to the Internet.

On your Mac, find the file called extract.dmg found in the Treasured folder or its upload-tmp subfolder. 

Better if you change the file name to something that identifies you like jim.dmg.

Move the file to a Mac or PC connected to Internet.

3 options to upload the case:

Finally, send an email to support@aeroquartet.com to explain that you have uploaded manually some files.