Troubleshooting

Performing Pings

An access point sends a ping packet to a computer and waits for a response. Use pings to evaluate signal strength between two stations. The other station can exist on any access point interface.

NOTE: This ping operates at the MAC level and not at the Internet Control Message Protocol (ICMP) level.

No pings returned or fewer pings returned than sent can indicate a communication problem between the access point and the other station.

To ping another station:

  1. Select the Show Mobile Units screen from the Main Menu.
  2. Select Regular from the Show Mobile Units screen.
  3. Press the TAB key to highlight the MAC address of the station to ping.
  4. Select Ping-[F1] to display the Packet Ping Setup screen:
  5. Enter the number of echo requests ( 1 to 539 ), length of packets in bytes ( 1 to 539 ) and data content in hex ( 0x00 to 0xFF ).
  6. Select Start-[CR] to begin. The access point dynamically displays packets transmitted and received.

Before Contacting Support

If you have problems with your wireless network, check the following before contacting the Intel Support Center:

Verify access point operation:

Identify wired network problems:

Check network wiring and topology for proper configuration:

If performance is slow or erratic:

For more troubleshooting information, browse the Intel Customer Support Web site
( http://support.intel.com ).


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