In order to send emails to your customers, choose option “Send Email” from the “Tools” menu.
Figure 702: Sending emails (step 1/3)
The following screen will be displayed.
Figure 703: Sending emails (step 2/3)
The following parameters and options are available inside this screen:
Customer – choose the recipient of your email message or multiple recipients form this pull down menu
All Customers – choose this option if you want to send an email to all of your customers
To All New Subscribers – choose this option if you want to send an email to all newsletter subscribers
Individual Customers – choose the desired customer in order to send an email to the individual customer
From – enter your email address; this address will be displayed in the “From” field as seen by recipients
Subject – input field for entering the subject of the email message
Message – text area for defining the contents of your email message
Merge Fields – the merge fields are used for automating entering information about the customer and the store; you can click on any of these fields to enter a variable that will be automatically converted to an actual information from the customer’s profile (for example: if you click on the “First_Name” parameter, that variable will be entered in the “Message” field %%First_Name%%; when you send this message “osCommRes” will automatically extract the first name of the customer from his profile and the output will say “Dear John” in case you entered “Dear %%First_Name%%”)
First_Name – click on this option in order to display customer’s first name
Last_Name - click on this option in order to display customer’s last name
Store_Owner - click on this option in order to display store owner information
Store_Name - click on this option in order to display store name information
Store_Email - click on this option in order to display store email information
Auto_Login_Link - a Merge Field that creates a link back the site so the user can automatically respond to email offers etc.
After setting these parameters, click on the "Send email” button and the email preview screen will be displayed.
Figure 704: Sending an email (3/3)
You can preview your email inside this screen. If you are satisfied with the email click on “send email” button in order to send it.
Note: you can still click on the “back” button and correct any of the parameters if you need to.
After you click on the “send email” button, the email will be sent and the following screen will be displayed.
Figure 705: Email sent successfully