In order to create a customer ticket for a service, click on the “Add” button next to the “Customer Ticket” label (Services -> Service Templates).
Figure 326: Creating a Customer Ticket (step 1/2)
The following screen will be displayed.
Figure 327: Creating a Customer Ticket (step 2/2)
The following parameters are available inside this screen:
Size – fields for setting the customer ticket dimensions (width, height in centimeters)
Shop Logo
Image – click on the “Insert Image” button to locate and upload the shop logo image
Position – choose the desired shop logo position from this pull down menu
osCommRes Logo
Image – click on the “Insert Image” button to locate and upload the osCommRes logo
Position – choose the desired osCommRes logo position from this pull down menu
Bar Code Image – set the bar code image position by using this pull down menu
Service Condition – text area for entering the service conditions (note: set the position for this text by choosing the desired option from the “Position” pull down menu)
Service Details – text area for defining the service details; you can use the merge fields from the menu on the right to further customize the content based on the parameters extracted from the service or customer details
Position - set the position for this text by choosing the desired option from the “Position” pull down menu
After setting the desired parameters, click on the “save” button in order to save the customer ticket.
Note: you can also click on the “preview” button and have a look at the customer ticket layout prior to saving it.