In order to start defining the email message sent to the customer after they have successfully purchased a service, click on the “Add” button next to the “Registration Confirmation” label within the “E-Marketing” screen.
Figure 305: Creating a registration confirmation message (step 1/2)
The following screen will be displayed.
Figure 306: Creating a registration confirmation message (step 2/2)
The following parameters are available inside this screen:
Email Subject – field for defining an email subject (e.g. “Registration Confirmation”)
Email Reply-to – field for defining a reply to email address
Email Text – field for defining the body of the email message where you can enter the merge fields to further customize your message (e.g. “%%Service_Name%%””.)
Merge Fields – double click on the desired merge field in the list to display it inside the body of the email message)
Note: the merge fields can be used to customize your message to the customer by automatically entering the information from his profile; for example if you double click on the “Service_Name” merge field, the name of the service will be displayed to the customer in an email sent as a confirmation
After setting the desired parameters, click on the “Create template” button and the registration confirmation template will be created.